7-Day Refund & Exchange Policy
At Asly Wali Sarkar, customer satisfaction is important to us. If you are not satisfied with your purchase, receive the wrong product, or receive a damaged product, you can request a refund or exchange within 7 days of receiving your order.
1. 7-Day Return Period
All eligible refund and exchange requests must be made within 7 days from the date you receive your order.
Requests made after 7 days may not be accepted.
2. Product Not Satisfactory
If you receive your product and are not satisfied with it, you may request a return within 7 days.
For the return to be accepted:
- The product must be unused.
- The product must be in its original condition.
- The original packaging and accessories should be included where applicable.
After receiving and inspecting the returned product, you may choose:
Full Refund: The full amount paid for the eligible product will be refunded.
Exchange: You can exchange the product for another eligible product, subject to availability.
3. Wrong Product Delivered
If you receive a product different from the one you ordered, contact us within 7 days of receiving the order.
After verification, you can choose:
- Exchange for the correct product, or
- Full refund of the amount paid for the wrong product.
4. Damaged Product Received
If your product arrives damaged, contact us within 7 days of receiving the order.
We may request photographs or videos of the product and packaging for verification.
After verification, you can choose:
- A replacement/exchange for the damaged product, subject to availability, or
- A full refund of the amount paid for the damaged product.
5. Return & Exchange Conditions
Products must be returned in their original condition unless the product was received damaged or the wrong product was delivered.
Returns or exchanges may not be accepted if the product has been:
- Used
- Damaged after delivery due to customer handling
- Modified or altered
- Returned without original packaging or accessories where applicable
6. Refund Process
Once the returned product is received and inspected, an approved refund will be processed.
The refund will be made for the eligible amount paid for the returned product.
The time required for the refund to reach the customer may depend on the payment method used.
7. Exchange Process
If you choose an exchange, the replacement product will be provided subject to availability.
If the requested replacement product is unavailable, you may choose another eligible product or request a refund.
8. Return Shipping
If the wrong product was delivered or the product was received damaged due to an issue with fulfillment or delivery, return arrangements will be handled by us according to the circumstances.
For returns based solely on personal preference, applicable return shipping charges may be the responsibility of the customer.
9. How to Request a Refund or Exchange
To request a refund or exchange, contact us within 7 days of receiving your order and provide:
- Order number
- Customer name
- Phone number
- Reason for refund or exchange
- Photos or videos where applicable
Our team will review your request and guide you through the return process.
10. Contact Us
Business Name: Asly Wali Sarkar
Email: aslywalisarkar.official@gmail.com
Phone: 0302-4710994
Address: Thokar Niaz Baig, Lahore, Pakistan
Website: www.aslywalisarkar.com
Last Updated: August 22, 2026