Refund & Exchange Policy

Effective Date: August 21, 2026

At Asly Wali Sarkar, customer satisfaction is important to us. If you receive a product that you do not like, receive the wrong product, or receive a damaged product, you may be eligible for a full refund or exchange, subject to the conditions mentioned below.

1. Products That You Do Not Like

If you receive your order and the product does not meet your expectations, you may request a return.

For a return to be accepted:

The product must be unused.
The product must be in its original condition.
The product should be returned with its original packaging and accessories, where applicable.
The return request must be made within the applicable return period.

Once the returned product is received and inspected, you may choose between:

Full Refund: The amount paid for the eligible product will be refunded.

Exchange: The product may be exchanged for another eligible product, subject to availability.

2. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, you may choose:

A replacement with the correct product, or
A full refund of the amount paid for the incorrect product.

If the wrong product was sent due to an error on our part, we will make reasonable arrangements for its return and replacement.

3. Damaged Product Received

If your order arrives damaged, please contact us as soon as possible after delivery.

We may request photographs or videos of:

The damaged product
The packaging
The shipping label
Any visible damage to the parcel

After verification, you may choose:

A replacement of the damaged product, subject to availability, or
A full refund of the amount paid for the damaged product.

4. Return and Exchange Conditions

Products must be returned in their original condition unless the product was received damaged or defective.

We may not accept returns or exchanges where the product has been:

Used
Damaged after delivery due to customer handling
Modified or altered
Returned without the required original packaging or accessories, where applicable

5. Refund Process

Once the returned product has been received and inspected, we will process the approved refund.

The refund amount will correspond to the eligible amount paid for the returned product.

The time required for the refund to appear may depend on the payment method or financial institution used for the original payment.

6. Exchange Process

If you choose an exchange, the replacement product will be provided subject to availability.

If the requested replacement product is unavailable, you may choose an alternative eligible product or request a refund.

7. Return Shipping

For products that are returned because the wrong product was delivered or the product arrived damaged due to an issue during fulfillment or delivery, return arrangements will be handled according to the circumstances.

For returns based solely on personal preference, any applicable return shipping charges may be the responsibility of the customer.